Domain ownership verification (DNS)

Scope

This document defines how a new user verifies their domain ownership during the creation of a Business Account. Applies to: • Business Accounts Not applicable to: • Personal Accounts

I am new. Where should I start?

If you are registering a Business Account for the first time: • Domain verification is required to complete your domain setup. • Your Business Account will only become active if the domain is successfully verified. • Once verified, the domain is mapped to the new Organization, and the default Workspace is created.

Purpose

This guide helps users understand: • What domain verification is and why it is required. • The available methods to verify a domain. • How domain verification works step by step. • What happens after the domain is verified.

Prerequisites

Before verifying a domain: • You must be in the Business Account registration flow. • You must have provided a valid domain name that is not a blacklisted personal email provider (e.g., Gmail, Yahoo).

Domain Verification Overview

Domain verification proves that you control the domain you are trying to register. It ensures a clear separation from Personal Accounts and prevents multiple organizations from claiming the same domain without proper ownership. Available methods: • DNS Verification (Recommended for faster processing). • Email Verification (Using a role-based email address).

I already understand. How do I proceed step by step?

Step 1: Start DNS Verification

Step 2: Update DNS Settings Add the TXT record to your domain's DNS provider panel with the following details:

Step 3: Confirm and Verify

After successful verification (with no conflicts): • The domain status is updated to Verified. • The Business Account is converted to Active. • The verified domain is mapped to the new Organization and creates the default Workspace. • You are redirected to the Business Dashboard.

• Conflicts: If the domain is already linked to another organization, you must verify ownership to continue or follow the Reclaim Ownership Flow.

• Email Restrictions: Personal email providers (e.g., Gmail, Outlook) are strictly not allowed for email verification.