Store FAQs
1. General overview & dashboard
Q1. What is Oten Store? A: Oten Marketplace is an enterprise app platform where organizations can discover, subscribe to, and manage subscription with organizational hierarchy assignment on business applications developed within the Oten ecosystem.
Q2. Who can access Oten Store? A: Oten Marketplace is available for personal account to organization admins, workspace admins, and members within an approved organization on the Oten ecosystem.
Q3. What can I find on the Oten Store homepage? A: The homepage introduces the Oten ecosystem, displays featured or trending apps, and provides quick access to support links and announcements.
Q4. How can I change the language of the Store? A: You can switch display languages using the language selector on the top navigation bar. Your language preference will be saved for future logins.
Q5. Where can I find the latest platform news or updates? A: All announcements, new feature releases, and maintenance notifications are displayed in the “News & Updates” section on the homepage.
2. Notifications & Alerts
Q6. Where can I view my notifications? A: You can open your notification center from the top navigation or profile menu to view all in-app alerts and messages.
Q7. What types of notifications will I receive? A: You’ll receive notifications about billing updates, subscription renewals, app version updates, promotions, and system events such as maintenance.
Q8. Can I manage how I receive notifications? A: Yes. In the notification settings panel, you can enable or disable email alerts or in-app notifications for different types of events.
Q9. Can I delete or mark notifications as read/unread? A: Yes. Each notification can be marked as read, unread, or deleted individually or in bulk.
Q10. What happens when I click a notification? A: Clicking a notification redirects you to the relevant app page, billing page, or announcement details.
3. App discovery & browsing
Q11. How do I find apps on Oten Store? A: You can browse by category, use the search bar, or apply filters such as app type, pricing model, or popularity.
Q12. What is the “Recommended” section? A: This section displays personalized app suggestions based on your organization’s usage patterns or preferences.
Q13. Can I see app details before subscribing? A: Yes. Each app card includes an overview, and you can click to view full app details including description, contact, pricing and ratings info.
Q14. What are “Featured” or “Trending” apps? A: These are apps that are most used, highly rated, or promoted by the platform administrators.
Q15. Can I favorite or like an app? A: Yes. You can click the “♥ Favorite” button on any app card to save it to your favorites list, even if you haven’t subscribed.
Q16. How can I see app version history? A: The app details page includes a version history tab showing all versions, release dates, and “What’s New” notes.
Q17. What is the “Subscribe” button on app listing? A: It allows you to quickly subscribe to an app directly from the listing without opening its details page.
4. Subscription management
Q18. Who can subscribe to an app? A: Organization admins and workspace admins can subscribe apps on behalf of their organization or workspace. Members can only request subscriptions.
Q19. How do I subscribe to an app? A: Click the “Subscribe” button, review the app’s policy and pricing, select a payment method, and confirm your subscription.
Q20. What is the consent policy during subscription? A: The consent policy outlines app permissions, data usage, and pricing scopes. You must agree before activating your subscription.
Q21. Can I unsubscribe from an app? A: Yes. Go to My subscriptions → Select app → unsubscribe. Depending on your assigned account role and billing rules, you may not able to unsubscribe app and retain access until the end of the paid period.
Q22. Can workspace members request an app? A: Yes. Members can request subscriptions that require approval from the workspace admin.
Q23. How can I view my subscription list? A: Navigate to My account → My subscriptions to view all active and expired app subscriptions.
Q24. How do I view an app’s details from my subscription list? A: Click the app name in your subscription list to open its detailed view, including plan, usage stats, and renewal information.
5. Payment & billing
Q25. What payment methods are supported? A: You can pay using credit cards, PayPal, or bank transfer, depending on what your organization’s admin has enabled.
Q26. How do I complete the checkout process? A: After choosing your payment method, fill in the required details in the checkout form, verify your information, and confirm payment.
Q27. How do I know if my payment was successful? A: You’ll receive an in-app notification and an email confirming the payment or alerting you if it failed.
Q28. Can I download invoices for my payments? A: Yes. Invoices are available in your billing reports section, where you can download them as PDF or CSV files.
Q29. Where can I see all my past payments? A: All your transaction history is displayed in payment & billing reports, filtered by month, quarter, or custom range.
Q30. What happens if my payment fails? A: You’ll be notified immediately. The system will retry the payment automatically or prompt you to update your billing details.
Q31. Can I get a refund? A: Refunds depend on the app’s cancellation policy. Check the refund terms under the pricing details before subscribing.
6. Reports & analytics
Q32. Can I view billing reports for my workspace? A: Yes. Workspace admins can access consolidated billing reports under billing report → Subscriptions.
Q33. What does the billing report include? A: It includes payment status, transaction ID, subscription period, renewal dates, and total spending.
Q34. Can I export reports? A: Yes. Reports can be exported as PDF or excel files for record-keeping or financial audit.
7. Account & profile
Q35. How do I access my account settings? A: Click your avatar at the top-right corner and select My account to open your profile or the connected IDP (Identity Platform) page.
Q36. How can I update my personal information? A: From the Personal information menu, you’ll be redirected to your IDP account page where you can edit personal details.
Q37. What is the difference between “My account” and “My subscription”? A: “My Account” manages your identity and profile, while “My subscription” lists all the apps you have subscribed to.
Q38. Can I view or edit my organization’s information? A: Only organization admins can manage organization-level details. Members and Workspace admins have limited visibility.
8. System & support
Q39. How do I contact support? A: Click Support center in the footer or use the help link in your profile menu to reach the appropriate support channel.
Q40. What should I do if the marketplace is under maintenance? A: You’ll receive a system notification before any scheduled downtime. During this time, some services may be temporarily unavailable.
Q41. Where can I find the marketplace terms or policy updates? A: Updated marketplace policies and consent terms are available under policy & consent notifications in your notification center.
9. Tips & best practices
Q42. Who approves app subscriptions in my organization? A: The organization admins approves all workspace-level subscription requests.
Q43. Can multiple workspaces subscribe to the same app? A: Yes. Each workspace can manage independent subscriptions based on its specific operational needs.
Q44. Will I lose app access after unsubscribing? A: Access remains active until the current billing period ends, unless specified otherwise by the app provider.
Q45. How can I stay updated about new app versions? A: You’ll receive notifications in your notification center whenever a subscribed app is updated.
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