Passkey authentication

Purpose

This guide helps Members understand:

• What passkey authentication is

• When passkey authentication is required

• How to complete passkey verification successfully

Prerequisites

Before using passkey authentication:

• You have successfully entered your email and password

• Passkey authentication is enabled by your organization

• You are using a supported device and browser

• A passkey has already been registered for your account

I already understand. How do I proceed step by step?

1. When Passkey Authentication Is Triggered

Passkey authentication may be required when:

• The organization enforces passkey-based authentication

• Passkey is configured as the default MFA method

• Risk-based access control requires stronger verification

• You are signing in from a new or untrusted environment

2. Passkey Authentication Flow

Step 1: Passkey Prompt Is Displayed

After entering your email and password, the system prompts you to verify using a passkey.

Step 2: Continue with Passkey

Click Continue to start passkey verification.

Step 3: Verify Your Identity

Verify your identity using one of the following methods, depending on your device:

• Fingerprint

• Face recognition

• Device PIN

• Hardware security key

Follow the on-screen instructions provided by your device or browser.

3. Authentication Result

After successful passkey verification:

• Sign-in is completed

• You are redirected to your dashboard or workspace

• Your session is established securely

Failure and Retry

If passkey authentication fails:

• You may retry using the same device

• You may be prompted to use an alternative verification method (if allowed)

• Repeated failures may temporarily block authentication

Security Benefits

Passkey authentication provides:

• Phishing-resistant authentication

• No shared secrets (no passwords or OTPs)

• Strong device-bound security

• Protection against credential stuffing and replay attacks

Important Notes

• Passkeys are device- and browser-specific

• Passkey availability depends on your device and browser

• Losing access to your device may require administrator assistance

• Passkeys do not replace organization security policies

Summary