Sign in & Sign up

Use this guide to sign in to Oten Pass using your email, or create a new account if your email is not registered.

1. Start with your email

1. Open Oten Pass

2. Enter your email address

3. Tap Continue

What happens next?

• If your email already exists → continue to sign in

• If your email is not registered → you will be guided to create an account

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2. If your account exists (Sign in)

Option 1: Sign in with password

1. Enter your password

2. Tap Sign in

Option 2: Sign in with passkey

1. Tap Continue with passkey

2. Confirm using:

   • Face ID

   • Fingerprint

   • Device passcode

👉 You will be signed in without entering your password

🔐 If 2-step verification is required

After signing in, you may be asked to verify your identity.

✅ If you already have a verification method

1. Follow the on-screen instructions

2. Complete verification using your available method

   • Enter OTP, or

   • Confirm using Face ID / passkey

👉 You will be signed in after successful verification

🔄 If you don’t have any verification method set up

You must set up a verification method before continuing.

Set up verification (required)

1. The system will automatically select the most secure method available

2. Follow the on-screen instructions to complete setup

👉 After setup, you will continue the verification step

⚠️ Important

• You cannot skip this step if required by your organization

• The method is selected automatically based on your organization’s security policy

• Some methods may require additional steps (e.g. biometric approval)

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3. If your email is not registered (Sign up)

Step 1: Verify your email

1. Tap Sign up

2. Enter the 6-digit verification code sent to your email

👉 The code will expire after a short time 👉 You can resend the code if needed

Step 2: Create your password

1. Enter your password

2. Confirm your password

3. Tap Continue

👉 Your password must meet security requirements

Step 3: Account ready

• You will see “Your account is ready”

• You can:

  • Tap Continue with Oten Pass, or

  • Go to Admin Console to complete your organization setup.

What happens next?

• If you are the first member of an organization → you may continue setup

• Otherwise → you will proceed based on your organization’s configuration

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4. Troubleshooting

I forgot my password

• Tap Forgot password

• Follow the instructions to reset your password

I didn’t receive the verification code

• Check your email (including spam folder)

• Tap Resend code

• Make sure your email is correct

The verification code expired

• Request a new code

• Enter the latest code received

I can’t sign in with passkey

• Make sure passkey is set up on your device

• Try another sign-in method

I cannot complete verification

• Follow the required setup if prompted

• Make sure your device supports the method

I’m redirected to another system

• This is expected

• Your organization uses Oten Identity Platform (IDP)

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5. Important notes

• Available sign-in methods depend on your organization’s settings

• You may be required to complete verification after signing in

• Verification methods are enforced based on your organization’s security policy

• Only approve requests that you initiated