Approve or reject a request
Use Oten Pass to review and approve or reject security requests such as sign-in or sensitive actions.
1. Receive a request
When a request is sent to you:
You will see a notification
Or a request card on the Home screen
Tap Review now or open the request.
2. Review request details
Before taking action, check:
App name
Requestor
Device & location
Time of request
👉 Only approve if the request is from you
3. Take action
You have two options:
Verify (Approve)
Decline
❌ Decline a request
Tap Decline if:
You did not initiate the request
The request looks suspicious
👉 The request will be rejected immediately
✅ Verify (Approve a request)
Tap Verify to continue with identity verification
4. Complete verification
You may be asked to verify your identity using one of the following methods:
Step 1: Number matching (required)
A number will be shown on another device
Select the matching number on your screen
👉 This confirms the request is yours
Step 2: Verify using one method
After number matching, continue verification using one of the available methods.
Option 1: Passkey
Confirm using:
Face ID
Fingerprint
Device passcode
👉 Verification completes instantly
Option 2: Biometric (liveness)
Look at the camera
Complete the liveness check
👉 Used for higher-security actions
Option 3: Authenticator (OTP)
Enter the 6-digit code
👉 You can get the code from:
Oten Pass Authenticator
Another authenticator app
Use another method
If needed:
Tap Try another way
Select a different verification method
5. Request status
👤 Case 1: You verify your own request
You are the one completing the verification.
Status flow
Pending verification → The request is waiting for you to complete verification
Verified → You successfully completed verification
Declined → You chose to reject the request
Validation failed → Verification was attempted but failed
Expired → The request was not completed in time
👥 Case 2: Request requires approval from another user
Someone else must approve and complete verification.
Status flow
Waiting for approval → The request is waiting for another user to review
Approved → The request was approved and verification was completed successfully
Declined → The request was rejected by the approver
Validation failed → The approver attempted verification but failed
Expired → The request was not completed in time
6. Troubleshooting
I didn’t initiate this request
Tap Decline immediately
Do not approve unknown requests
Verification failed
Try again
Or use another method
OTP code is invalid
Wait for a new code
Enter again
I can’t complete verification
Tap Try another way
Use a different method
Request expired
Start the action again
Request a new verification
7. Important notes
Never approve requests you do not recognize
Always verify request details before approving
Some methods may be required by your organization
Requests expire after a short time
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