App Lock (Passcode & Face ID)
App Lock helps protect Oten Pass on your device by requiring a passcode or Face ID to unlock the app.
1. Set up App Lock
Turn on passcode
Go to Profile
Select Face ID / Passcode
Tap Turn passcode on
Enter a 6-digit passcode
Re-enter the passcode to confirm
👉 You will see: “Passcode turned on successfully”
Enable Face ID
Go to Passcode lock
Turn on Unlock with Face ID
👉 You can now unlock the app using Face ID instead of entering your passcode
Set auto-lock timing
Auto-lock controls when the app locks after inactivity.
Go to Passcode lock
Tap Auto lock
Choose one option:
Immediately
If away for 1 min
If away for 5 min
If away for 15 min
If away for 1 hour
2. Manage your passcode
Change passcode
Go to Passcode lock
Tap Change passcode
Enter a new 6-digit passcode
Re-enter to confirm
👉 You will see: “Passcode changed successfully”
Turn off passcode
Go to Passcode lock
Tap Turn passcode off
Confirm the action
⚠️ Turning off passcode will reduce app security
3. Unlock the app
When reopening Oten Pass after inactivity:
The app will try Face ID first (if enabled)
If Face ID fails, you can:
Tap Try Face ID Again, or
Enter your passcode
4. Forgot passcode
Reset your passcode
If you forgot your passcode and cannot unlock the app:
On the Passcode screen, tap Log out
Sign in to your account again
After successful sign-in:
Your passcode will be automatically reset
App lock will be turned off
Set a new passcode when prompted
When should I use this?
Face ID does not recognize you
You cannot remember your passcode
You cannot unlock the app
⚠️ Important
Logging out will remove your current app lock (passcode & Face ID)
You must sign in again to access the app
You should set a new passcode immediately after signing in
5. Troubleshooting
Face ID is not recognized
Tap Try Face ID Again
Make sure:
Your face is clearly visible
Lighting is sufficient
Or enter your passcode
I cancelled Face ID
Enter your passcode manually
Or tap Sign in with Face ID to retry
App locks too quickly
Adjust the Auto lock setting
I cannot unlock the app at all
Tap Log out on the passcode screen
Sign in again to reset access
6. Important notes
You must set a passcode before enabling Face ID
Turning off passcode will disable Face ID
App Lock only protects access to Oten Pass on your device (not your account globally)
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