Reset your password
If you forgot your password, you can reset it by verifying your identity.
1. Start password reset
On the sign-in screen, tap Forgot password?
Enter your email address
Tap Continue
2. Verify your identity
To reset your password, you must verify your identity.
👉 Depending on your organization’s configuration, you may be asked to verify using one of the following methods:
Option 1: OTP (email or authenticator)
Enter the 6-digit code sent to your email or from your authenticator app
Option 2: Passkey
Confirm using:
Face ID
Fingerprint
Device passcode
Option 3: Biometric (liveness)
Look at the camera
Complete the liveness check
3. Set a new password
Enter your new password
Confirm your password
Tap Reset password
Password requirements
Minimum length
Uppercase letter
Lowercase letter
Number
(Other rules depending on your organization)
⚠️ If there is an error
If your password does not meet requirements:
You will see an error message
Update your password and try again
4. Password reset successful
After success:
You will see “Password reset successful”
You will be redirected to the sign-in page
5. Troubleshooting
I didn’t receive a code
Check your email
Tap Resend code
Verification failed
Try again
Or use another method
I can’t verify my identity
Try another available method
Contact your organization admin if needed
Password reset not working
Check password requirements
Make sure both fields match
6. Important notes
Verification methods depend on your organization’s settings
You must complete verification before resetting your password
Your password cannot be recovered — only reset
Keep your account secure after resetting your password
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