Set up Biometric verification
Use biometric verification to confirm your identity using your face. This method may be required for certain security actions in your account.
1. Start biometric verification
Go to Profile
Select Biometric verification
Tap Start verification
What to expect
You will be asked to use your camera
Your face will be recorded for identity verification
The result may be reviewed by your organization
2. Allow camera access
If prompted:
Tap Go to settings
Enable Camera permission
Return to Oten Pass and continue
👉 Camera access is required to complete verification
3. Complete liveness check
Position your face inside the frame
Look straight at the camera
Follow on-screen instructions
👉 The system will check that you are a real person (liveness check)
Tips for best results
Stay in a well-lit environment
Keep your face clearly visible
Avoid sunglasses, masks, or obstructions
Hold your device steady
4. Processing your verification
After completing the scan:
The system will process your biometric data
This may take a few seconds
5. Verification under review
After processing:
Your verification may be reviewed by your organization’s administrator
You will see:
“Verification under review”
What can you do?
Copy the request link to follow up with your admin (if available)
Return to Home
6. Verification result
Success
If approved:
Your biometric verification is completed
You can now use biometric for verification
Failed
If verification fails:
You will see “Verification failed”
Tap Try again to restart
7. Troubleshooting
Camera access is denied
Go to device settings
Enable camera permission
Restart verification
Session expired
Tap Try again
Restart the verification process
Liveness check failed
Make sure your face is clearly visible
Improve lighting conditions
Try again
Verification stuck in review
Wait for your organization to review
Contact your admin if needed
8. Important notes
Your biometric data may be reviewed by your organization
Verification is required before using biometric for security actions
This process cannot be skipped if required
Make sure you complete verification in one session
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