How to Get Your Trust Badge
Oten Trust Badge is the visual seal of approval that tells your visitors: "This entity is verified and safe." Displaying the badge helps increase user trust, conversion rates, and credibility.
Follow this guide to submit your profile and activate your badge.
✅ Prerequisites
Before you begin, please ensure you have the following:
An Oten Account: Sign up here if you haven't already.
Domain Access: You must have access to your domain's DNS settings (e.g., GoDaddy, Cloudflare) or website source code.
Documents (For Businesses): A clear scan of your Business Registration/License (PDF, JPG, or PNG, max 5MB).
🚀 Step-by-Step Guide
Step 1: Complete Your Profile
Log in to your TrustPortal Dashboard. Navigate to Settings > Profile Info. Ensure your display name, contact email, and address are accurate. This information will be cross-checked during the review process.
Step 2: Start Verification Request
Go to the "Verification" tab in the sidebar.
Click the blue "Start Verification" button.
Select Entity Type:
🏢 Business: For companies, organizations, and startups. Requires official documentation.
👤 Personal: For freelancers, bloggers, and individual creators. Requires domain ownership proof.
Step 3: Submit Documentation (Business Only)
Upload your official documents.
Accepted formats: PDF, JPG, PNG.
File Size: Up to 10MB per file.
Requirement: Ensure the text is legible and the document is not expired.
✍️Tip: Do not crop the edges of your document. Scans or photos must show the full page.
Step 4: Verify Domain Ownership
We need to confirm that you have administrative control over the domain you want to verify. We do this via a DNS TXT Record check.
Enter Domain: Type your root domain URL (e.g.,
yoursite.com).Get the Code: The system will generate a unique verification code for you (e.g.,
oten-verification=8a7b9c...).Configure DNS:
Log in to your Domain Registrar (e.g., GoDaddy, Namecheap, Cloudflare).
Navigate to DNS Settings or DNS Management.
Add a new record with the following details:
Type:
TXTHost / Name:
@(or leave blank depending on provider)Value / Content: Paste the Oten verification code.
Verify: Return to Oten and click "Verify Now".
Note: DNS changes usually take effect immediately, but in some cases can take up to 24 hours to propagate.
Step 5: Admin Review
Once you submit your dossier, our TrustOps team will review your application.
Standard Review Time: 24 - 48 hours.
Status Tracking: You can check the status in your Dashboard (e.g.,
In Review,Action Required).
🎨 Displaying the Badge
Once your profile is approved (Status: Verified), you can install the badge.
Go to "Trust Assets" or "Badge Manager".
Get Code: Copy the generated JavaScript snippet.
Embed: Paste the snippet into your website's footer or header.
Note: The badge will only render on domains that have been successfully verified in your profile.
❓ Common Issues (FAQ)
🛑 Common Rejection Reasons
To save time, avoid these common mistakes:
Mismatching Names: The "Legal Name" typed in the form is "Oten Inc", but the document says "Oten Group Ltd".
Blurry Documents: We cannot read the Registration Number or Date.
Expired License: The business license has passed its validity date.
Screenshot Uploads: Do not upload screenshots of a website or a phone screen. We need the actual document file or a direct photo of the paper document.
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